Privacy Policy
Last Updated: June 2026
1. Introduction
Renovation Saver Pty Ltd ACN 666 648 700 trading as Off the Grid Energy and Off the Grid Group (“Off the Grid Energy”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains how we collect, use, disclose and protect personal information obtained through our website, advertising platforms, sales processes, finance applications, customer enquiries and business operations.
By using our website or engaging our services, you consent to the collection and use of your information as described in this Privacy Policy.
2. What Information We Collect
We may collect personal information including:
Identification Information
- Full name
- Residential address
- Postal address
- Email address
- Telephone number
- Date of birth (where required)
Property Information
- Property address
- Roof measurements and characteristics
- Energy consumption information
- Electricity bills
- Meter details
- Switchboard information
- Solar and battery system information
Financial Information
Where finance is requested or required:
- Income information
- Employment information
- Finance application information
- Credit-related information submitted to finance providers
Off the Grid Energy does not generally store or assess customer creditworthiness and any finance approvals remain subject to the relevant lender’s assessment criteria.
Technical Information
When visiting our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Website usage data
- Pages viewed
- Referral sources
- Cookie information
3. How We Collect Personal Information
We may collect information directly from you through:
- Website enquiry forms
- Contact forms
- Quote requests
- Phone calls
- Emails
- SMS communications
- Social media enquiries
- In-home consultations
- Online meetings
- Finance applications
- Customer surveys
We may also collect information from:
- Electricity retailers
- Electricity distributors
- Government rebate administrators
- Finance providers
- Product manufacturers
- Installation contractors
- Referral partners
- Publicly available sources
where permitted by law.
4. Why We Collect Personal Information
We collect personal information to:
- Provide quotations and proposals
- Design solar, battery and energy solutions
- Assess product suitability
- Arrange site inspections
- Process customer orders
- Coordinate installations
- Apply for network approvals
- Apply for rebates and incentives
- Process finance applications
- Provide customer support
- Manage warranties
- Improve our products and services
- Comply with legal and regulatory obligations
5. Marketing Communications
We may use your contact details to provide:
- Product information
- Service updates
- Promotional offers
- Educational content
- Industry news
- Customer surveys
You may unsubscribe from marketing communications at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly
- Requesting removal from our marketing database
Operational communications relating to existing customer projects may continue where necessary.
6. Disclosure of Personal Information
We may disclose personal information to:
Service Providers and Contractors
- Installation partners
- Electricians
- Accredited installers
- Tradespeople
- Service technicians
Product Suppliers
- Inverter manufacturers
- Battery manufacturers
- Solar panel manufacturers
- Equipment distributors
Finance Providers
- Brighte
- Plenti
- Other approved finance providers
Energy Industry Participants
- Electricity distributors
- Electricity retailers
- Metering providers
- Government agencies
- Rebate administrators
- STC and incentive scheme administrators
Professional Advisers
- Lawyers
- Accountants
- Auditors
- Insurers
Technology Providers
- Customer relationship management systems
- Website hosting providers
- Cloud storage providers
- Communication platforms
- Marketing platforms
We only disclose information reasonably necessary for the purpose for which it was collected.
7. Cookies and Website Tracking
Our website may use:
- Cookies
- Google Analytics
- Google Ads tracking
- Meta (Facebook) Pixel
- Conversion tracking technologies
- Remarketing technologies
These technologies help us:
- Understand website performance
- Improve user experience
- Measure advertising effectiveness
- Deliver relevant advertising
You can control cookie settings through your web browser.
Disabling cookies may affect certain website functionality.
8. Overseas Disclosure
Some of our service providers, software platforms and technology partners may store or process information outside Australia.
Where overseas disclosure occurs, we take reasonable steps to ensure information is handled in accordance with Australian privacy requirements.
9. Data Security
We take reasonable steps to protect personal information from:
- Misuse
- Interference
- Loss
- Unauthorised access
- Modification
- Disclosure
Security measures may include:
- Password protection
- Access controls
- Secure cloud storage
- Staff training
- Restricted system access
While we take reasonable precautions, no method of transmission or storage can be guaranteed as completely secure.
10. Retention of Information
We retain personal information only for as long as reasonably necessary to:
- Provide our services
- Meet warranty obligations
- Maintain business records
- Comply with legal obligations
- Resolve disputes
Information that is no longer required may be securely destroyed or de-identified.
11. Access and Correction
You may request access to personal information we hold about you.
You may also request correction of information that is inaccurate, incomplete or out of date.
Requests should be made in writing to the Privacy Officer using the contact details below.
We may require verification of identity before releasing information.
12. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content or security of external websites.
Users should review the privacy policies of any third-party websites they visit.
13. Children’s Privacy
Our services are intended for adults.
We do not knowingly collect personal information from children under the age of 18 without appropriate parental or guardian consent.
14. Complaints
If you believe we have breached your privacy rights, please contact us in writing.
We will investigate complaints and respond within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The most current version will be published on our website.
Your continued use of our website or services after any changes constitutes acceptance of the updated Privacy Policy.
16. Contact Us
Privacy Officer
Off the Grid Energy
Renovation Saver Pty Ltd ACN 666 648 700
Email: admin@otgrid.com.au
Phone: 1300 112 750
Website: www.offthegridenergy.com.au